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Our most common questions are answered below. If you still have need help, please give us a call.
Do you have a minimum order?
Our minimum total order is $100 in product, without shipping or rush charges. Orders for less than $100 are subject to additional handling charges.
What is a Setup Charge?
This is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting.
Is shipping & handling free?
Prices do not include shipping & handling charges. All products are shipped F.O.B. factory. Shipping & handling will be added to your final invoice.
What is a screen charge?
Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.
What are acceptable formats, platforms and sizes for artwork? What if I don't have artwork?
Don't worry. Send us what you have. Our staff will work with what you send to create exactly what you need, in most cases at no charge. There may be a nominal fee for redrawing or resizing your art for your imprint. If you have any questions, please ask!
For screen or pad printing, we prefer files that were created in Adobe Illustrator of Corel Draw - either of these programs will generate AI, CDR or EPS files in VECTOR format.
For 4-color printing or photography, we like Photoshop (PSD) or TIF files. Generally, JPG files are not acceptable, since the JPG format degrades image quality. We can almost never use art that's been placed into another program like Quark or Microsoft Word.
So send whatever is available - we'll evaluate it and present you with a comprehensive list of options.
Don't have art? Just let us know what's on your mind, and we'll help you.
Can I fax you a copy of my logo?
Sure! Faxes won't produce a clean enough image to reproduce on your imprint, but our talented staff can recreate your logo to get the job done to your satisfaction.
Vector or high-resolutions artwork is best, but if you don't have it, we can fix what you have. A nominal fee may be required for redrawing or resizing your art. If you have any questions, please ask!
Can I get a sample of a product before I order?
Absolutely! Most items are available for sample, and most sample requests are free of charge. However, there may be a nominal fee on the more expensive items, or for shipping charges from the factory. Please call for details.
Do you keep my imprint on file?
Your digital artwork and order details will be kept on file. Some printing plates and screens are only kept on file for a year or so, depending on the factory. New imprints or new items will require a new plate or screen, and will incur the appropriate screen charge. Again, if you have questions, please ask.
How long will it take to get my order?
Once your order is placed, it may take 1-3 weeks before you receive your items. We can offer rush service on some items for nominal charge.
What are the Payment Terms?
Payment in advance via major credit card is almost always required for new customers. Larger corporations and goverment agencies almost always qualify for terms, but meet strict order minimums of at least $1500 per order for terms. If you want to pay by company check or paypal, just say so. We'll try to accomodate you any way we can.
Approved accounts may qualify for extended billing terms.
Can I see a sample of my imprint/logo, before it goes to press?
Of course! We can send you an Adobe Acrobat PDF proof via email. Depending on the item, the factory may provide a production sample prior to going to press.
Where are promotional products shipped from?
We have suppliers with factories and shipping points throughout North America and Asia to bring you a vast selection of products. Contact us if you require a specific product's production location.
I can't find a specific item, can you help?
We offer a wide variety of products in addition to those you see listed on our web site. If you need additional help locating a specific product, please contact us!
What is your return policy?
The products we sell are almost always custom-imprinted, and as such usually can't be returned. However, if there's a misprint or the product is defective, we'll surely make it right. Please contact us within 3 business days of receipt.
If you're buying blank goods, returns get tricky. We'll stand behind the quality and replace defective goods. But since each of our 500-600 suppliers have different return policies, it's more than we can handle. So we simply can't accept returns for blank goods that are in fact usable items. That's what Amazon.com is for.
There are absolutely no returns on samples.
What if I need an item faster than the regular production time?
We have lots of really neat items that can be produced in one day with no rush charges - order today, it ships tomorrow!
Other products have rush charges that vary per product. Whatever your needs, let us know. We'll ensure that your order will ship as fast as necessary to make your event. Please be aware that some items cannot be rushed due to production schedules and the timing of the actual printing processes. Please call us for specific details.