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Our most common questions are answered below. If you still have need help, please give us a call.

Frequently Asked Questions

Do you have a minimum order?

Our minimum total order is $300 in product, without shipping or rush charges.

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What is a Setup Charge?

This is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting.

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Is shipping & handling free?

Prices do not include shipping & handling charges. All products are shipped F.O.B. factory. Shipping & handling will be added to your final invoice.

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What is a screen charge?

Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.

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What are acceptable formats, platforms and sizes for artwork? What if I don't have artwork?

Don't worry. Send us what you have. Our staff will work with what you send to create exactly what you need, in most cases at no charge. There may be a nominal fee for redrawing or resizing your art for your imprint. If you have any questions, please ask!

For screen or pad printing, we prefer files that were created in Adobe Illustrator of Corel Draw - either of these programs will generate AI, CDR or EPS files in VECTOR format.

For 4-color printing or photography, we like Photoshop (PSD) or TIF files. Generally, JPG files are not acceptable, since the JPG format degrades image quality. We can almost never use art that's been placed into another program like Quark or Microsoft Word.

So send whatever is available - we'll evaluate it and present you with a comprehensive list of options.

Don't have art? Just let us know what's on your mind, and we'll help you.

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Can I fax you a copy of my logo?

Sure! Faxes won't produce a clean enough image to reproduce on your imprint, but our talented staff can recreate your logo to get the job done to your satisfaction.

Vector or high-resolutions artwork is best, but if you don't have it, we can fix what you have. A nominal fee may be required for redrawing or resizing your art. If you have any questions, please ask!

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Can I get a sample of a product before I order?

Absolutely! Most items are available for sample, and most sample requests are free of charge. However, there may be a nominal fee on the more expensive items, or for shipping charges from the factory. Please call for details.

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Do you keep my imprint on file?

Your digital artwork and order details will be kept on file. Some printing plates and screens are only kept on file for a year or so, depending on the factory. New imprints or new items will require a new plate or screen, and will incur the appropriate screen charge. Again, if you have questions, please ask.

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How long will it take to get my order?

Once your order is placed, it may take 1-3 weeks before you receive your items. We can offer rush service on some items for nominal charge.

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What are the Payment Terms?

Payment in advance via major credit card is almost always required for new customers. Larger corporations and goverment agencies almost always qualify for terms, but meet strict order minimums of at least $2500 per order for terms. If you want to pay by company check or paypal, just say so. We'll try to accomodate you any way we can.

Approved accounts may qualify for extended billing terms.

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Can I see a sample of my imprint/logo, before it goes to press?

Of course! We can send you an Adobe Acrobat PDF proof via email. Depending on the item, the factory may provide a production sample prior to going to press.

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Where are promotional products shipped from?

We have suppliers with factories and shipping points throughout North America and Asia to bring you a vast selection of products. Contact us if you require a specific product's production location.

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I can't find a specific item, can you help?

We offer a wide variety of products in addition to those you see listed on our web site. If you need additional help locating a specific product, please contact us!

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What is your return policy?

The products we sell are almost always custom-imprinted, and as such usually can't be returned. However, if there's a misprint or the product is defective, we'll surely make it right. Please contact us within 3 business days of receipt.

There are absolutely no returns on samples.

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What if I need an item faster than the regular production time?

We have lots of really neat items that can be produced in one day with no rush charges - order today, it ships tomorrow!

Other products have rush charges that vary per product. Whatever your needs, let us know. We'll ensure that your order will ship as fast as necessary to make your event. Please be aware that some items cannot be rushed due to production schedules and the timing of the actual printing processes. Please call us for specific details.

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Buying for a School or Municipality?
We'll accept your Purchase Order in most cases. Just select "Bill To Account" on the order payment page. We'll follow up with you to get the billing sorted out and get your order processed.
What is a PMS or Pantone charge?
Sometimes our customers specify colors using the Pantone Color Matching System. This enables color matching across all media: for example, UPS has brown, and IBM has blue. If you don't have a specific pantone color, don't sweat it.
Confused about ordering online?
Give us a call at 1-800-600-0283! We can walk you through the process, or take your order on the phone. We're easy, and we want this process to be easy for you.
Are you ready to place your order?
Click the big "Add To Cart" button on the upper right side of the product page. It's easy to configure options like quanties, item colors, imprint colors, etc.
In a RUSH? Just Add Your Business Card!
Click here for all of our "add your own business card" items.
Our Magnets make GREAT Promotional Items!
Printed in beautiful full color, in lots of shapes and sizes. Add your own photos to make them really personal!
Need help ordering or figuring out your final costs? Just call us!
Our Toll Free is 1-800-600-0283.
Embroidered Caps are a Great Promotional Value!
Your recipients will appreciate them, and your logo will be shown everywhere! We've got the right cap for your budget and embroidery is included! We even digitize your logo for FREE! Click here to see our line of quality embroidered headwear and other goods.
Can't find what you're looking for? Need some ideas?
Give us a call! We're happy to help you come up with the right items to convey your message. Our Toll Free is 1-800-600-0283.
In a hurry? No Problem!
We've got hundreds of items that can printed and shipped in just a day or two. Call us at 1-800-600-0283 for details.

Do you need help with your art, logo, or typesetting? You can upload your art files during the ordering process, fax instructions to 1-800-600-0283, or send instructions and files via email.
Please note our $300 minimum order policy.
For other terms and conditions of sale, please refer to our FAQ.
Please note that the shipping rates quoted on our site are ESTIMATES.
There are many factors that can affect the final shipping cost: decoration options, rush charges, shipping carton sizes, final destination, etc. Please rest assured that we will never charge your credit card until you have been notified of any rate changes.
Returns: All sales final. Our products are almost always custom-imprinted, and as such can't be returned. However, if there's a misprint, or the product is defective, we'll surely make it right. Please contact us within 3 business days of receipt.