Frequently Asked Questions
Our minimum total order is $300 in product, without shipping or rush charges.
Back to top
This is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the
equipment or machinery that is doing the imprinting.
Back to top
Prices do not include shipping & handling charges. All products are shipped F.O.B. factory. Shipping & handling will be added
to your final invoice.
Back to top
Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more
than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint
is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints
will require new screens and charges.
Back to top
Don't worry. Send us what you have. Our staff will work with what you send to create exactly what you need, in most cases
at no charge. There may be a nominal fee for redrawing or resizing your art for your imprint. If you have any questions,
please ask!
For screen or pad printing, we prefer files that were created in Adobe Illustrator of Corel Draw - either of these programs
will generate AI, CDR or EPS files in VECTOR format.
For 4-color printing or photography, we like Photoshop (PSD) or TIF files. Generally, JPG files are not acceptable, since
the JPG format degrades image quality. We can almost never use art that's been placed into another program like Quark or
Microsoft Word.
So send whatever is available - we'll evaluate it and present you with a comprehensive list of options.
Don't have art? Just let us know what's on your mind, and we'll help you.
Back to top
Sure! Faxes won't produce a clean enough image to reproduce on your imprint, but our talented staff can recreate your logo
to get the job done to your satisfaction.
Vector or high-resolutions artwork is best, but if you don't have it, we can fix what you have. A nominal fee may be required
for redrawing or resizing your art. If you have any questions, please ask!
Back to top
Absolutely! Most items are available for sample, and most sample requests are free of charge. However, there may be a nominal
fee on the more expensive items, or for shipping charges from the factory. Please call for details.
Back to top
Your digital artwork and order details will be kept on file. Some printing plates and screens are only kept on file for a
year or so, depending on the factory. New imprints or new items will require a new plate or screen, and will incur the
appropriate screen charge. Again, if you have questions, please ask.
Back to top
Once your order is placed, it may take 1-3 weeks before you receive your items. We can offer rush service on some items for
nominal charge.
Back to top
Payment in advance via major credit card is almost always required for new customers. Larger corporations and goverment agencies
almost always qualify for terms, but meet strict order minimums of at least $2500 per order for terms. If you want to pay
by company check or paypal, just say so. We'll try to accomodate you any way we can.
Approved accounts may qualify for extended billing terms.
Back to top
Of course! We can send you an Adobe Acrobat PDF proof via email. Depending on the item, the factory may provide a production
sample prior to going to press.
Back to top
We have suppliers with factories and shipping points throughout North America and Asia to bring you a vast selection of products.
Contact us if you require a specific product's production location.
Back to top
We offer a wide variety of products in addition to those you see listed on our web site. If you need additional help locating
a specific product, please contact us!
Back to top
The products we sell are almost always custom-imprinted, and as such usually can't be returned. However, if there's a misprint
or the product is defective, we'll surely make it right. Please contact us within 3 business days of receipt.
There are absolutely no returns on samples.
Back to top
We have lots of really neat items that can be produced in one day with no rush charges - order today, it ships tomorrow!
Other products have rush charges that vary per product. Whatever your needs, let us know. We'll ensure that your order will
ship as fast as necessary to make your event. Please be aware that some items cannot be rushed due to production schedules
and the timing of the actual printing processes. Please call us for specific details.
Back to top
