Frequently Asked Questions

Do you have a minimum order? What is a Setup Charge? Is shipping & handling free? What is a Screen Charge? What are acceptable formats, platforms and sizes for artwork? Can I fax you a copy of my logo? Can I get a sample of a product before I order? Do you keep my imprint on file?

How long will it take to get my order? What are the payment terms? Can I see a sample of my imprint/logo, before it goes to press? Where do the products ship from? I can't find a specific item, can you help? What is your return policy? What if I need an item faster than the regular production time?

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Do you have a minimum order?

Our minimum total order is $100. Orders for less than $100 are subject to minimum handling charges.

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What is a Setup Charge?

This is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting.

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Is shipping & handling free?

Prices do not include shipping & handling charges. All products are shipped F.O.B. factory. Shipping & handling will be added to your final invoice.

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What is a screen charge?

Most products require that a silk screen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen must be made for each color. Certain products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges.

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What are acceptable formats, platforms and sizes for artwork?

We prefer files in Adobe Illustrator, Adobe InDesign, with placed images and photography in high-resolution (300 DPI), either from a Windows PC or Macintosh computer. We can probably use what you have, but there may be a nominal fee for redrawing or resizing your art for your imprint. If you have any questions, please ask!

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Can I fax you a copy of my logo?

Sure! Faxes won't produce a clean enough image to reproduce on your imprint, but our talented staff can recreate your logo to get the job done to your satisfaction.

Vector or high-resolutions artwork is best, but if you don't have it, we can fix what you have. A nominal fee may be required for redrawing or resizing your art. If you have any questions, please ask!

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Can I get a sample of a product before I order?

Absolutely! Most items are available for sample, and most sample requests are free of charge. However, there may be a nominal fee on the more expensive items, or for shipping charges from the factory. Please call for details.

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Do you keep my imprint on file?

Your digital artwork and order details will be kept on file. Some printing plates and screens are only kept on file for a year or so, depending on the factory. New imprints or new items will require a new plate or screen, and will incur the appropriate screen charge. Again, if you have questions, please ask.

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How long will it take to get my order?

Once your order is placed, it may take 1-3 weeks before you receive your items. We can offer rush service on some items for nominal charge.

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What are the Payment Terms?

Payment in advance via major credit card is almost always required for new customers. Larger corporations and goverment agencies almost always qualify for terms, but meet strict order minimums of at least $1500 per order for terms. If you want to pay by company check or paypal, just say so. We'll try to accomodate you any way we can.

Approved accounts may qualify for extended billing terms.

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Can I see a sample of my imprint/logo, before it goes to press?

Of course! We can send you an Adobe Acrobat PDF proof via email. Depending on the item, the factory may provide a production sample prior to going to press.

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Where are promotional products shipped from?

We have suppliers with factories and shipping points throughout North America and Asia to bring you a vast selection of products. Contact us if you require a specific product's production location.

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I can't find a specific item, can you help?

We offer a wide variety of products in addition to those you see listed on our web site. If you need additional help locating a specific product, please contact us!

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What is your return policy?

The products we sell are almost always custom-imprinted, and as such usually can't be returned. However, if there's a misprint or the product is defective, we'll surely make it right. Please contact us within 3 business days of receipt.

If you're buying blank goods, returns get tricky. We'll stand behind the quality and replace defective goods. But since each of our 500-600 suppliers have different return policies, it's more than we can handle. So we simply can't accept returns for blank goods that are in fact usable items. That's what Amazon.com is for.

There are absolutely no returns on samples.

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What if I need an item faster than the regular production time?

Rush charges vary per product and will be applied to your order and your order will ship Next Day Delivery. Please be aware that some items cannot be rushed due to production schedules and the actual printing process. Please call us for specific details.

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